vg66 Privacy Policy

vg66 ("we", "our", "platform") operates a mobile-first online gaming service for players in Bangladesh. This privacy policy explains how we collect, process, store and protect the personal information of users of our website vg66.lat.

By creating an account on our platform or using any of our services, you agree to the terms of this privacy policy. This policy should be read together with our Terms and Conditions.

We believe privacy is a fundamental right. Protecting your security and privacy at vg66 is one of our highest priorities. We never collect your personal information unnecessarily and do not sell it to third parties without your permission.

We collect information about you in various ways. The following are the types of information we may collect:

2.1 Information You Provide

• Name, email address and mobile number (at the time of registration)
• Date of birth (for age verification — only users aged 21 and above may register)
• Identity verification documents (national ID card or passport, if required)
• Transaction details: bKash, Nagad, Rocket or Upay account numbers
• Content of communications through customer support
• Limits and preferences set by you under responsible gaming

2.2 Automatically Collected Information

• IP address and geographic location (approximate)
• Device type, operating system and browser information
• Time spent on the site, pages visited and click patterns
• Login and logout times and session information
• Game play history and betting activity logs

2.3 Information Received from Third Parties

• Transaction confirmations from payment providers (bKash, Nagad, Rocket, Upay)
• Risk assessment information from fraud prevention services
• Verification results from identity verification agencies

We use your information only for specific, legitimate and fair purposes. The main reasons we use your information are as follows:

1. Account Management: To create, verify and keep your account secure.
2. Transaction Processing: To correctly complete deposit and withdrawal requests.
3. Providing Gaming Services: To ensure a personalised gaming experience for you.
4. Security and Fraud Prevention: To detect unauthorised access and fraudulent activity.
5. Legal Compliance: To prevent financial crime and comply with applicable laws.
6. Customer Support: To respond to your questions, complaints and support requests.
7. Responsible Gaming: To identify problematic gaming behaviour and provide necessary support.
8. Promotional Communications: To inform you about bonuses and offers with your consent.
9. Service Improvement: To improve the quality and functionality of our platform.

vg66 uses industry-standard technical and organisational measures to protect your information. Our security framework includes the following:

4.1 Technical Security

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Encrypted Storage: Sensitive information (passwords, payment details) is stored in encrypted form.
• Firewall and Intrusion Detection: Active monitoring systems to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of security for account login.

4.2 Organisational Measures

• Only authorised staff have access to the information they need (principle of least privilege).
• All staff receive training on data protection.
• A rapid response plan is in place in the event of a data breach.

4.3 Retention Period

We retain your information for as long as your account is active and as necessary to provide services. Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable law. Unnecessary data is securely deleted.

vg66 does not sell your personal information. We may share information in the following limited circumstances:

5.1 Authorised Third Parties

• Payment Providers: bKash, Nagad, Rocket and Upay — information necessary to complete transactions.
• Identity Verification Services: For age and identity verification.
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, JILI and other providers — for game functionality.
• Fraud Prevention Services: To ensure the security of the platform.
• Technology Infrastructure Providers: Cloud hosting and other technical services.

5.2 Disclosure Required by Law

We may disclose information in compliance with court orders, lawful requests from government authorities, or obligations under applicable law. In such cases we will provide only the information that is necessary.

vg66 uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help us improve the quality of our services.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the website — maintaining login sessions, security tokens. These cannot be disabled.
• Functionality Cookies: For your language preferences, game settings and other personalised experiences.
• Analytics Cookies: To understand patterns of site usage, helping us improve our services.
• Security Cookies: To prevent fraudulent activity and unauthorised access.

6.2 Cookie Controls

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.

As a user of vg66, you have the following rights regarding your personal information:

1. Right of Access: You may request to know what information we hold about you.
2. Right to Rectification: You may request correction of inaccurate or incomplete information.
3. Right to Erasure: In certain circumstances you may request deletion of your information (subject to legal obligations).
4. Right to Restrict Processing: You may request that we limit the processing of your information for specific purposes.
5. Right to Data Portability: You may request a structured, machine-readable copy of your information.
6. Right to Object: You may object to certain types of data processing, such as marketing communications.
7. Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us through 24/7 live chat. We will generally respond to your request within 30 working days.

You may request to close your vg66 account at any time. When an account is closed:

• Your active sessions and login access will be immediately revoked.
• Any outstanding withdrawable balance will be processed in accordance with our policy.
• The process of deleting your personalised data will begin.
• Certain records will be retained for a specified period in compliance with applicable legal and financial regulations.
• Anonymised or aggregated data may be used for service improvement.

To request account closure, contact us at [email protected] or use live chat.

vg66 provides services only to users aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

We verify date of birth during the registration process. If we discover that a person under the age of 21 has created an account, that account will be immediately closed and all collected information will be deleted.

vg66 may update this privacy policy from time to time. You will be notified of changes in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email for significant changes.
• By displaying a notification on your first login after an update.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend that you review this policy periodically.

To request a previous version of the privacy policy, contact us at [email protected].

If you have any questions, concerns or requests regarding this privacy policy, please get in touch with us. Our data protection team is ready to process your request promptly.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Response Time: Usually 1-3 business days (faster for urgent data requests)

Protecting your personal information is of the highest importance to us. We consider every request with care and are committed to respecting your privacy rights.